本規約は、当サイト(www.smilescode.jp と www.smilescode.com)の利用に関し、当社および利用者に適用するものとし、利用者は本規約を誠実に遵守するものとします。

You must pay the price stated on our website as being the purchase price for the relevant products (subject to the below paragraphs). Please confirm what is in your cart before making a purchase. We are not able to refund for products that are mistakenly purchased. Payment may only be made in the methods provided on our website. We will not ship any ordered products until payment for those products have been received. Unless otherwise stated, the price of our products does not include shipping and handling costs.

By placing an order with us, you warrant and represent to us that:
1.     You understand the nature and effect of these Terms and agree to be bound by them
2.     You are authorized and legally permitted to purchase the products being ordered
3.     You are authorized and legally permitted to effect payment for the products being ordered using the payment method selected
4.     The information provided to us in connection with your purchase is accurate and complete.

You agree to identify us against any expenses, losses, damages, or costs that we may sustain or incur in connection with any breach by you of the above warranties.

SmilesCode will attempt to make the product and quantities advertised on this site available at all times. However, this cannot always be guaranteed. SmilesCode does not make any warranties to the availability of its products and will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as is reasonably possible when this occurs and advised on what to do to solve this problem. Except for those products purchased on a subscription basis, SmilesCode's prices are subject to change without notice.

SmilesCode reserves the right to refuse or terminate or cancel orders when there has been website malfunction or error such as technical difficulty; an incorrect price has been displayed; your billing or shipping information is incorrect; we have grounds to believe that you are not authorized or legally permitted to make the relevant purchase, we have grounds to believe that you have breached these Terms or any force majeure events have occurred.

Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.

You must only use the products by the instructions provided and only for the purpose in which they are provided. Nothing in these terms provides you with any entitlement or right to sell, license, or distribute our products to third parties.

This site is solely an online store for oral/beauty products. This website is not a substitute for professional medical advice, however, we do advise to consult your health care practitioner/dentist/doctor/ or physician before the purchase of any products listed. Your physician or health care practitioner can address any concerns, medical questions, and queries regarding the possible treatment of any medical condition. SmilesCode does not, and is not, able to give or intend to provide any advice in connection with your medical-related questions. This website does not replace any medical professional resource.

We do not represent ourselves as a doctor/physician and nor is this implied. Whiteness from this product will vary from customer to customer depending on factors such as the structure of one’s teeth, the number of times it is being used and the duration of time on each whitening session. Teeth whitening may not be uniform due to the difference in people’s teeth and, unless you meet the criteria for our Money Back Guarantee, SmilesCode is not liable to you for any undesired results. Whitening fades with time and regular upkeep is recommended to maintain white teeth. Whitening products will not whiten dental work such as veneers, crowns, bridges, or cavities. By placing an order through SmilesCode you accept all risks associated with the product as well as any complications that may arise as a result of your use of the product.

*People under the age of 18, who are pregnant, have health problems, periodontal disease or gums that are in poor condition, overly sensitive teeth, wear braces, had recent oral surgery, decayed teeth, have roots exposed, have colitis, have jaw problems, or are allergic to items inside the gel should consult a relevant medical professional before using this product. 

It remains the user’s responsibility to ensure you are not allergic to ANY of the ingredients inside the gel or product before using it.

See all of our promotional terms and conditions here.

We have absolute confidence in providing the best Teeth Whitening Kit for our customers. That's why we have our 100% Money-Back Guarantee. We guarantee that your teeth will improve by a minimum of 2 shades whiter after using our Teeth Whitening Kit In the unlikely event that you find this is not the case with your SmilesCode experience please see below. To qualify for our Money-Back Guarantee simply follow the instructions below:


1.     Take a photo of your teeth with the shade guide on the day of your 1st application with a time stamp.

2.     Use your kit for 6 consecutive days, following the instructions on the back of your kit box carefully. 

3.     Complete your final application and take a photo of your teeth with the shade guide and the used whitening pens. Both images should be time stamped. 

4.     Email our customer experience team through help@smilescode.jp with the above

5.     Your application will be processed within 3 days of submission


Please remember to submit your application within 30 days of receiving the product/s and that the photos have a valid date and time stamps. Applications that do not meet this criterion will not be approved for refund. We reserve our right to reject a refund request if we are not satisfied (acting reasonably) with the supporting evidence you provide to us. Please note that our Money-Back Guarantee only applies for the first purchase of a Teeth Whitening Kit and excludes all other products/future kit orders/shipping costs.

All orders placed will be dispatched from the designated warehouse within 3 business days. During holiday and sale periods, please allow up to 6 business days for dispatch.


Your parcel will be delivered to the shipping address you specify at the time of purchase. SmilesCode is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we can’t make any changes to the address or change the course of the parcel. If this does happen, SmilesCode won’t be able to send you another parcel or make a refund.

In the event that a parcel is returned to SmilesCode for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at the post office, you will need to email help@smilescode.jp to arrange redelivery and may be responsible to pay for all postage costs.

Delayed, lost, or damaged shipments are not the responsibility of SmilesCode. Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify SmilesCode in writing within 7 days of receiving the products to help@smilescode.jp. If SmilesCode has provided you with more products than what you ordered, you must also notify us and return the surplus Products to us (we will bear the shipping costs).

Risk in the Products will pass to you upon delivery to you. SmilesCode is not responsible for lost or stolen parcels that are delivered to the address provided during checkout. In the event that the parcel is missing, you are responsible to contact the carrier or local authorities. We won’t be able to send you another parcel or make a refund. The responsibility of the parcel will pass to you upon our delivery of the product(s) to the carrier.

All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.

All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.

Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.

SmilesCode offers worldwide shipping to all our customers. All orders placed will be dispatched from the designated warehouse within 3 business days. During holiday and sale periods, please allow up to 6 business days for dispatch.

Asia Pacific: 4-7 business days
United State: 4-7 business days
The United Kingdom 6-12 days
Canada, Australia & New Zealand 7-12 days
Rest of the world: 12-18 business days

*All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.

Please note that all shipping time frames are from the date of dispatch, not the date that your order is made. Business days are Monday-Friday. Public holidays excluded. All delivery timeframes are an estimate only.

SmilesCode offers a five (5) year warranty for our LED lights after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device.

If at any time within five (5) years following your receipt of the LED light, it no longer works for any reason and you have used it in accordance with our instructions, we will provide you with a replacement LED light free of charge. To make a claim under this warranty, you can either return the LED light to us or provide us with a video demonstrating how the LED light is no longer working, within five (5) years from the date that you received it. We will review your claim as soon as we can and, if we are satisfied that the LED light is no longer working, we will send you a new LED light.

If you elect to return the defective product to us, it is your responsibility to pay for shipping costs upon return. It is the user’s responsibility to be aware of this. To claim your warranty, please contact us at help@smilescode.jp for assistance.

Returns are only with our prior written consent, which may be withheld at our sole discretion and provided on a case by case basis.

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at SmilesCode are not able to refund Teeth Whitening Kit purchases unless the product is defective or you qualify for a refund in accordance with our Money Back Guarantee.


If you are not satisfied with the goods you have received, and you wish to return, you can return them to us within 30 days of receipt. To qualify for a return and refund, your item must be unused and in the same condition that you received it, including all original packaging and accompanying material. The products must be sealed.


Once returned you will be entitled to a full refund which will not include the cost of the return postage. Shipping costs for change-of-mind purchases are the responsibility of the customer and are non-refundable. 


We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition. If you return items that do not qualify and wish to have these returned to you, we may request that you cover the delivery cost. Please see our Returns Policy.

If you have received the wrong products, or any item is damaged, please contact us immediately (and no longer than 7 days from receipt of the products). You must provide a full detailed description of the problem/damage, photos of the products received, or damages as well as your name, contact number, email, and order number. You must first email help@smilescode.jp and describe your problem, we will then determine how best to resolve your problem.

Subject to the below paragraph, SmilesCode will offer a refund for defective items only if the defective product is returned to us. We will review your claim as soon as we can and, if we are satisfied that your product is defective once returned, we will provide you with a refund for the defective product.

When, or after delivery is made, there may be fees, duties, import/export, and excise taxes, as well as other fees or assessments which may be assessed or levied by any national, state, or local government and any of their departments and subdivisions in relation to the ordered products.

These charges are not included in the original shipping charge and must be paid by you in addition to the amounts stated on our website. You will not be entitled to payment or reimbursement by SmilesCode for those charges.

If you fail to pay the required fees, duties, taxes, or assessments and the items are returned to us, we will provide you with a refund for the returned products excluding the original delivery costs.

In the event the parcel is rejected by you and not returned, SmilesCode will not send another parcel or make a refund.

To the maximum extent permitted by the applicable law:
We do not make any warranties or representations other than those expressly set out in these Terms; and all terms, representations, and warranties that may be excluded by law regarding our products and the provision of them are expressly excluded from these Terms.

If any legislation implies into these Terms any term or warranty and also prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under, that term or warranty, is deemed to be included in these Terms.

To the maximum extent permitted by the applicable law, we expressly exclude liability for any: indirect, special, incidental, or consequential loss or damage suffered by you which may arise in connection with these Terms, or the provision of our products, their use, or in respect of other equipment or property; loss, damage or expense that you may incur or suffer (as the case may be) as a consequence of any act or omission of any third-party service provider; and loss of profit, business, revenue, goodwill, or anticipated savings.

If any legislation or law implies into these Terms any term or warranty and also prohibits provisions in a contract excluding the application or exercise of that term or warranty then, to the maximum extent permitted by law, our liability for a breach of such a term or warranty will be limited, at our sole option, to any one or more of the following:

-     The supplying of our products again; 

-     The payment of the cost of having the products supplied again.

To the maximum extent permitted by law, if for any reason we are directly or indirectly liable to you in respect of any products provided, our maximum aggregate liability in respect of all claims made by you will be the amount charged by us in respect of those products.

Except to the extent owned by our suppliers or licensors, we own all Intellectual Property Rights subsisting in our website, our products, and our branding. Nothing in these Terms or our website in any way grants you any right or entitlement of whatever nature in respect of our Intellectual Property Rights.

We reserve all rights, title, and interests in our Intellectual Property Rights.

For the purposes of this paragraph, Intellectual Property Rights means intellectual property rights conferred by statute, common law or equity in any part of the world including (without limitation) patents, trademarks, copyright and neighboring rights, designs, domain names, know-how, circuit layouts, moral rights, rights in get-up, inventions and other results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields, whether registered or not and all other rights of a like nature which are now or may in the future subsist or be conferred in relation to them by the law in force in any part of the world, including all renewals and extensions.

If you have any comments or complaints, please contact us at help@smilescode.jp
We will always try to resolve any dispute as fast as possible.

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

SmilesCode reserves the right to amend, remove or vary the services and/or any page of this website at any time and without notice.